Hyderabad Disaster Response and Assets Protection Agency (HYDRAA) Prajavani has received 83 complaints on its first day on Monday.
The residents of various localities have travelled to the HYDRAA office at Budha Bhavan to submit their grievances.
HYDRAA Commissioner AV Ranganath oversaw the grievance redressal process from 11 am till late in the evening. Complainants were issued tokens and seated in the visitors’ room. He interacted with the complainants, understood their issues and immediately contacted local authorities to seek resolutions.
There were complaints beyond HYDRAA’s jurisdiction which were politely redirected, while grievances related to other departments were forwarded to the authorities concerned. For systematic monitoring and resolution, district-level committees were set up comprising the DMHO, DCHS and the superintendent of the teaching hospital in the district.
A three-week timeline was given to address the complaints. Officials were directed to follow up and ensure grievances were resolved efficiently.
Several complaints highlighted encroachments on parks, lakes and government properties meant for public use. For instance, retired soldier P Seetharama Raju alleged that a local woman encroached on a government-allotted house site and a park in his area.
Another complaint by Mukesh Kumar revealed the illegal sale of government lands in Jawaharnagar reducing 6,000 acres to just 2,500 acres.
Chandranagar residents complained about untreated sewage being released into rejuvenated lakes, turning them back into polluted sites despite significant investments. There were complaints about forged layouts and unauthorised sales of land designated for public purposes were rampant.
Encroachments on floodwater channels in Chilakalguda and Uppal areas were also brought to light.
The grievance cell will continue to operate every Monday, offering a platform for citizens to voice their issues and seek timely resolutions.
