ENHANCED SERVICE DELIVERYCM pushes for use of RTGSIssuance of caste, income certificates through WhatsApp

Chief Minister N Chandrababu Naidu has called upon State department heads to extensively utilise technology for efficient administration and seamless integration of real-time information. He emphasised that inter-departmental coordination, facilitated by the Real-Time Governance Society (RTGS), would enhance service delivery to the public.
During a review meeting with officials from the Chief Minister’s Office (CMO) and other departments on Tuesday,
Naidu instructed the integration of data from all departments into RTGS. He suggested using WhatsApp as a platform to provide services such as caste and income certificates. He also urged officials to leverage technologies like Artificial Intelligence (AI) and DeepTech to address public grievances promptly and monitor satisfaction levels.
Highlighting the utility of drones, CCTV cameras, satellites, and IoT devices, the Chief Minister pointed out their recent use in identifying ganja plantations through Google Maps.
He suggested extending this approach to detect crop pests and analyse road accidents to prevent mishaps.
The officials informed Naidu that over 90% of farmers expressed satisfaction with grain procurement, citing fair pricing, transport facilities, and timely payments. The Chief Minister stressed that understanding public satisfaction levels would help improve services further.
He directed officials to enhance Aadhaar services by establishing 1,000 centres at village and ward secretariats, with Rs 20 crore allocated for necessary kits. Additionally, a new portal, to be operational by January 1, will address issues related to birth and death certificates, jointly managed by Panchayat Raj and Urban Development departments.
Naidu also proposed creating a single portal for monitoring various projects worth Rs 100 crore, ensuring real-time updates on initiatives undertaken by the Centre.
The Chief Minister reiterated the importance of analysing social media feedback and supervising household geo-tagging processes to ensure effective implementation.
_______________