Hyderabad, February 24, 2026: Rajiv Gandhi International Airport (RGIA) has been recognised as one of the Best Airports at Arrivals Globally at the 2025 Airport Service Quality (ASQ) Customer Experience Awards by Airports Council International (ACI) World. The recognition reflects RGIA’s consistent focus on ensuring a seamless, comfortable, and welcoming arrival experience for passengers from around the world.
In 2025, nearly 707,000 passengers globally participated in the ACI’s ASQ survey programme, one of the world’s most trusted and comprehensive benchmarks for airport service quality. RGIA’s selection in the category “Best Airports at Arrivals Globally” places it among a select group of airports globally that have delivered an exceptional first impression for passengers, reflecting strong performance across key parameters such as arrival processes, cleanliness, ambience, staff service, and overall ease of journey.
Commenting on the achievement, Mr. Pradeep Panicker, Chief Executive Officer, GMR Hyderabad International Airport Ltd., said: “Being recognised as one of the world’s best airports at arrivals is deeply rewarding as it comes directly from the experiences and feedback of passengers. At RGIA, we believe the arrival experience sets the tone for a traveller’s entire journey. This award is a testament to our teams and stakeholders who consistently work towards making every arrival into Hyderabad seamless, welcoming, and memorable.”
Speaking on this milestone accomplishment, Mr. Justin Erbacci, Director General, ACI World said, Being awarded an ASQ Customer Experience Award by ACI recognizes Rajiv Gandhi International Airport (RGIA) as a leading airport for passenger experience and service excellence. This distinction, based on real feedback from travellers, highlights your commitment to delivering world-class airport experiences.
The ASQ programme is the only global initiative that measures passenger satisfaction while travellers are physically present at the airport, ensuring high levels of accuracy, transparency, and consistency. More than half of the world’s air travellers passed through an ASQ-rated airport in 2025, reinforcing the programme’s global relevance and credibility.
GMR Hyderabad International Airport continues to strengthen its position as India’s fastest-growing metro airport, offering extensive domestic and international connectivity. With direct links to over 100 destinations, Hyderabad Airport serves as a key aviation hub connecting India with the Middle East, Europe, Southeast Asia, and beyond. Its expanding network and consistent focus on service excellence continue to support Hyderabad’s growth as a major international business, tourism, and transit destination.
The ASQ Customer Experience Awards recognize excellence in airport customer experience across the globe, shaped entirely by the voice of passengers. Conducted annually by ACI World, the awards are based on data collected through ASQ’s globally standardized Departures and Arrivals Surveys, capturing real, in-journey passenger experiences.
