PNS|VISAKHAPATNAM
District Collector M.N. Harendira Prasad, on Monday, directed officials to treat petitions received through the Public Grievance Redressal System with utmost priority, stressing the need for thorough investigation and time-bound resolution. He called for permanent solutions to ensure that grievances are not repeated.
Presiding over the grievance redressal session at the Collectorate Conference Hall, the Collector personally heard petitions and assured appropriate action. He urged the officials to engage directly with complainants to understand core issues and offer lasting remedies. “Each complaint should be handled with empathy and diligence to eliminate recurrence,” he said. Joint Collector K. Mayur Ashok, District Revenue Officer Bhavani Shankar, and GVMC Chief City Planning Officer Prabhakar were among the senior officials who received petitions alongside the Collector.
Earlier, the Collector chaired a review meeting reiterating the State government’s emphasis on swift resolution of grievances, especially those routed via the Chief Minister’s Office. He called for daily reviews, appointment of special officers, and strict accountability for repeated grievances due to inadequate resolution. He also warned of stern action against staff negligence, particularly in pension and land-related cases.
The Collector reviewed progress in employee enrolment under the household survey and the district’s Vision Document, instructing timely completion and proactive follow-ups. He urged the officials to connect with petitioners after resolution of issues and gather feedback through the app-based system. A total of 402 petitions were received—173 pertaining to the Revenue Department, 110 to GVMC, 36 to the Police Department, and 83 from other departments. Officials assured prompt and effective redressal.
