Wednesday, April 2, 2025

Reinvigorating casino tourism in India!

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The gaming experience will be enhanced by this amazing transformation, which will effortlessly integrate it with upscale leisure and entertainment! In this exclusive interview, Manoj Jain, COO of Delta Corp., tells us everything there is to know about the replacement of the Deltin Royale with a larger, more extant ship that will offer top-notch amenities and gaming possibilities! The grand makeover is a game-changer, transforming the Indian gaming landscape with unparalleled luxury and entertainment. With its unmatched elegance and entertainment, the major makeover is a game-changer for the Indian casino gaming industry.

How can you design an experience that transcends gaming and feels as much about exclusivity, luxury and narrative as it does about chance?
It was the first to establish India as a destination for upscale gaming and entertainment, bringing top-notch gaming to the country on par with Macau and Vegas! It offers a special combination of excitement, energy, entertainment, food and drink and excellent service. The tourists come from a variety of backgrounds: some come for the entertainment, some for our fine dining, some for the excitement of live gambling and some simply to have a good time.

Do you think Deltin will create an environment similar to that of Vegas or Monaco when it comes to casino tourism in the future, or does the Indian market demand a different approach?
India’s gaming culture is evolving, but instead of imitating Monaco or Vegas, it needs a unique approach tailored to the Indian market! Unlike Western nations where gaming is ingrained in the entertainment culture, India’s casino tourism is driven by a mix of luxury experiences, aspiration and curiosity.

The ambiance of a high-stakes poker room, the hum of a roulette wheel and the soft lighting all contribute to the cinematic grandeur of the casino experience.  How can this be transformed into a distinctively Indian luxury experience that appeals to both aspirational tourists and discerning gamblers?
It has led the way in upscale gaming, entertainment and hospitality for over ten years. With its unique blend of excitement, positive energy, captivating performances, delicious food and drinks and attentive personnel, the experience has something to offer everyone. We don’t believe that any rival values its TG as much as we do. The greatest asset and the cornerstone of any plan is undoubtedly our capacity to interact with customers. This is what sets us apart and draws in visitors!

What are the subliminal clues—ambiance, service and design—that you employ to immerse guests in a realm of luxury and mystery from the moment they board the Deltin Royale or enter the Deltin Suites?
Every touchpoint at Deltin is intended to transport visitors into an exclusive, thrilling and decadent environment as soon as they enter. We think that visitors are welcomed into an experience rather than just entering.  The boarding jetty itself, for instance, is where the change begins, where friendly, well-trained hosts establish the mood. A sense of exclusivity is created by the carefully chosen lighting, music and fragrance, as well as the captivating ferry boat ride that transports visitors to the floating casino. In a similar vein, Deltin Suites skillfully combines modern design, Goan grace and subtle luxury. Warm colors, rich textures and grandeur are all combined in interior design. Whether at the tables, in a VIP lounge, or sipping a specialty cocktail at our bars, the layout of the space makes sure that every visitor feels like they are in the middle of the activity. Lighting is important on casino floors; spotlights on tables increase attention and excitement, while soft ambient glows in common spaces foster a sense of relaxation. A continuous, immersive escape from reality is reinforced by the purposeful removal of windows and clocks. Details are what make a space luxurious.  Anticipatory hospitality, or recognising visitors’ needs before they even express them, is the cornerstone of our service concept. A delicate trademark scent permeates our surroundings, which are intended to inspire both excitement and relaxation at the same time.

In what ways does it serve the modern luxury consumer who demands individuality, customised experiences and exclusivity?
We understand that today’s Indian luxury traveller is seeking engaging, carefully tailored experiences that are highly personalised, emotionally impactful and exclusive—not just extravagance. VIP gaming floors, devoted concierge services and customised relationship manager experiences are all available to our frequent and premium visitors. Our unique loyalty programs guarantee that discerning gamers receive unmatched customer care. The partnerships with leading influencers, sports figures, Bollywood superstars and performance artists guarantee that our guests enjoy opulent entertainment in a private setting. Services that feel like they were created especially for them are valued by today’s luxury consumers. We go above and beyond to create moments of delight, whether it’s a specially planned pool party, a casual conversation with a Bollywood star, or a surprise luxury present waiting in a guest’s suite. For the adventure-seeking tourist, luxury is about being fully immersed. Every visit is made unforgettable by the components we incorporate. The modern luxury consumer seeks recognition, emotionally charged experiences, and a sense of belonging to something extraordinary—things that money cannot purchase. Not only do we provide luxury at Deltin, but we also customise it for each visitor, making sure they have memories that will last a lifetime. We define and provide next-generation enjoyment in this way. We refer to it as the “Deltin Life.”

Casinos have historically been perceived as a male-dominated industry, but this is beginning to change on a global scale. Is there a change taking place in India?
Of course. India is not an exception to the shifting notion of casinos as a male-dominated industry. Because of increased financial independence, changing social norms and a wider embrace of experiential luxury, we are witnessing a notable increase in the number of women participating in gaming and luxury hospitality. We are aware of this change and are working to create a friendly, inclusive, and gender-neutral experience for our female visitors! We are actively creating a casino hospitality experience that is inclusive, decadent and empowering as women in India redefine luxury, travel and gaming. We are here to make sure that women’s gaming experiences are as sophisticated and engaging as they want as more of them enjoy the excitement of gaming. It is in the forefront of establishing possibilities for women in the gaming and hotel industries, so it’s not just about women as visitors. In order to provide a new viewpoint on the gaming experience, we are expanding the number of women working in important casino operations. It ensures that the luxury hospitality experience is created with diversity at its heart by creating an atmosphere where women flourish in leadership positions.

Casinos are based on amazing, unseen stories, from high-stakes competitions to private VIP parties. Could you describe a pivotal event—an evening that perfectly encapsulated the casino’s reputation as India’s top gaming destination?

Numerous memorable evenings have taken place at, where luxury, mystery and high-stakes gaming combine to produce moments that will live on in legends. We hosted over 150 celebrity-attended events across our venues in 2024 alone, when guests from throughout the country participated and won over Rs 500 million in contests and prizes. Among the significant events that left a lasting impression are the Deltin Poker Tournament, Immortals-Mega Poker Cash Festival, The Ultimate Showdown, Game of Gold, Deltin Star Weekend, MegaPlay, Epic Weekends and numerous more. The brand has received numerous industry honours, including the “Iconic Brands of India,” “Hospitality Icons,” “Industry Partner Award” from the Tourism & Hospitality Skill Council, “CSR Times Award” for the Deltin Foundation’s humanitarian endeavours and more. When visitors from 45 different nations participated in a game at Deltin Royale in Goa, it also set a world record!

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